How to report virus and worm abuse

General advice The department gets many queries regarding the activities of viruses and worms throughout the course of our day-to-day business. We have noted from the reports and enquiries sent to us that many people first become aware that their computer may be infected when they start receiving responses to email that they did not send. These emails could be returned from Postmasters as "undeliverable" or from other Internet users who have been receiving infected emails from the infected computer system. We strongly suggest that you install up-to-date anti-virus software supplied by a reputable software vendor. Virgin Media Broadband customers can use PCguard which is free to customers. Remember to ensure that the software is updated regularly as your anti-virus protection will only be as good as the currently installed update. Find out more about viruses. Find out more about Virgin Media PCguard free anti-virus. If you wish to submit a report regarding a Virgin Media customer whom you believe to be infected with a virus or worm, please click here. Virus Removal One of the things that our department cannot do is assist you in removing a virus, worm or trojan, if your system has become infected. If such an incident has occurred, we recommend that you install anti-virus software in order to remove the infected files from your system. If you have anti-virus software installed and it has not detected the infection, please ensure that the software is as up to date as possible by running an update. If your software is totally up to date, please contact the support department for either your anti-virus software or your computer system for further advice.