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Customer zone home

Need help?

First time here?

The welcome area is packed full of info to help you get the most from your services.

Essentials

My internet account

Upgrade your speed and change your password.

Internet security

Free anti-spyware, parental controls and firewall with PCguard

Email

Read or send Virgin email from any computer.

Service fault?

Check the status of our services and find out about planned maintenance.

Billing

Find out how you can view and pay your Virgin Media bill online.

Moving house?

Take your Virgin Media services with you to your new home.

Changing your package

Find out how you can upgrade your Virgin Media services.

eBilling

Save money by using our paperless eBilling. Register now.

Broadband options

50Mb broadband is here!

We have the fastest broadband and it’s hitting homes now.

Virgin Media Wireless

Surf the web wherever you like in the home - even in the garden!

Customer zone news

Comedy Central

On the 1st April Paramount Comedy will become Comedy Central.

BBC iPlayer has got even better!

BBC Alba now available in catch up. Scotland's Gaelic channel: documentary, children's & music.

Electric online magazine

This month: Harry Hill, predictions for 2009 & the best of virginmedia.com.

VAT price reduction news

The reduced VAT rate of 15% applied from 1st December.

TV Fraud

A small number of people are watching Virgin TV illegally.

Speedtesters

With so many speed tests out there, we decided to test the testers...

Setanta Replay

We're launching the Setanta Replay service within On Demand.

Phorm & Webwise

A safer and more relevant online experience.

Need some help?

Search Help

Having problems with any of our services? Then search our archives to find the answer to your issue.

Virgin Mobile - Your Account

Your records. Your balance. All online in Your Account. So just log in here.

Traffic management information

Web tools

Download the Virgin Media toolbar

For news, weather, TV, search, entertainment, help and more.

Photos

Get photo prints, share your free online album, create photo gifts.

Webspace

Use your free webspace and build a website.

Newsgroups

Exchange thoughts and ideas on your hobby or special interest.